The Customer Support Manager

Task 1 - CSM External tasks (direct customer relationship)
Pilot contract negotiations, delivering 爱游戏ayx冰球爱游戏这个平台怎么样customers' expectations爱游戏直播苹果app下载 while protecting Safran is HE Interest
Dojo.pro爱游戏直播苹果app下载vide Promote Safran HE Products and services, added value and customized services to establish a win/win currency between the customer and Safran is HE
The Man爱游戏直播苹果app下载age Safran HE/Customer respective commitments (contractual projects, etc.)
Proactively manage & anticipate potential issue (s)爱游戏ayx冰球爱游戏这个平台怎么样, customers will face (Ensure and maintain high level of customer satisfaction)
The Manage ltd. gestures and discount with the customer (s) in accordance with S爱游戏直播苹果app下载afran HE requirements/policies
Deploy a structured networking plan on his/its 爱游戏ayx冰球爱游戏这个平台怎么样ehrs customers and periodical visits
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Organize the customer visits and prepare the meeting minutes & action plans when applicable
In terms of prospects: the identify potential 爱游戏ayx冰球爱游戏这个平台怎么样new customers;Arrange prospective visits, alert on acquisition projects, the competition.

Task 2 - CSM Internal tasks
Define and implement the action plans for his/爱游戏ayx冰球爱游戏这个平台怎么样i爱游戏直播苹果app下载ts ehrs customers -based on Safran is HE China business strategy
Prepare offers, contracts and adhere to internal 爱游戏直播苹果app下载Safran HE policies before negotiating with the customer (s)
Lead the progress and information meetings (i.e. for area and meeting, business case review...).With 爱游戏直播苹果app下载Safran HE stakeholders
Monitor market trend as well as the related regulations and/or the environment change, analyze th爱游戏直播苹果app下载e impact to Safran HE market position and that the development of short/mid - term business development plan

• Possess at 5 years of further aviation experience with strong network within China aviation Market;Preferably in helicopter market and/or engine business.
• Experience in customer service/project management.
, Fluent in Mandarin & English;Converse & Written;French speaking is a plus.
, Customer oriented and result driven and good people skill.
• Strong leadership skills.Remained negligible ability to lead designed/projects.
• Ability to work in a multi project and cultural environment.
• remained negligible ability to work under pressure and deliver on tight deadlines.
• Ability to work independently with positive attitude.
• Excellent verbal and written communications skills.
• Ability to articulate and present with confident in front of the C - suite leaders.